How HealPath Global collects, uses, and protects your personal information
HealPath Global Concierge Inc. ("HealPath Global", "we", "us", or "our") is an Ontario-registered corporation providing medical travel coordination and concierge services. We help patients from Canada and the United States access care at internationally accredited hospitals in India.
This Privacy Policy applies to all personal information collected by HealPath Global through our website, consultation intake form, email correspondence, phone consultations, coordination and delivery of our concierge services, and post-return follow-up communications.
This Policy does not apply to the privacy practices of hospitals, surgeons, or other third-party service providers we work with. Those parties have their own privacy policies.
| Category | Examples | When Collected |
|---|---|---|
| Identity Information | Full name, date of birth, nationality | Consultation form, service intake |
| Contact Information | Email, phone number, mailing address | Consultation form, correspondence |
| Medical Information | Procedure needed, medical history, physician reports, imaging, test results | Record submission during matching phase |
| Financial Information | Payment method, billing address | Service Agreement execution |
| Travel Information | Passport details, travel dates, accommodation preferences | Travel coordination phase |
| Insurance Information | Insurance provider, policy number, coverage details | When relevant to service delivery |
We use your personal information only for the following purposes:
| Recipient | What We Share | Purpose |
|---|---|---|
| Candidate Hospitals (de-identified) | Medical summary without name | Obtaining quotes and assessing suitability |
| Selected Hospital | Full medical records and identity information | Booking and treatment coordination |
| Your Domestic Physician | Operative reports, discharge summary, imaging | Post-return continuity of care |
| Payment Processor (Stripe) | Payment and billing information only | Processing concierge fee payment |
| Legal or Regulatory Bodies | As required by law | Legal compliance only |
We do not receive commission or referral fees from any hospital. We share your information with hospitals solely to coordinate your care.
Because HealPath Global coordinates care in India, your personal and medical information will necessarily be transferred to the selected hospital in India. By engaging HealPath Global's services and signing the Patient Service Agreement, you explicitly consent to this transfer.
Indian hospitals we work with are JCI-accredited and subject to Indian law regarding patient privacy and medical records. We require all hospitals in our network to maintain appropriate data security standards.
| Type of Information | Retention Period | Reason |
|---|---|---|
| Medical records and operative reports | 7 years from date of service | Legal and professional standards |
| Service Agreement and financial records | 7 years from date of service | CRA and legal requirements |
| Correspondence and consultation records | 7 years from date of service | Business records |
| Inquiries that did not proceed to service | 2 years from last contact | Service improvement |
| Website analytics (anonymised) | 26 months | Standard analytics retention |
After the applicable retention period, personal information is securely deleted or anonymised.
Our website uses a small number of cookies solely to make the site function correctly for you. We do not use advertising cookies, tracking pixels, or third-party analytics that share your data.
| Cookie Name | Purpose | Duration |
|---|---|---|
| hpg_consented | Remembers that you have agreed to our terms before entering the site | 1 year |
| hpg_cookie_choice | Remembers your cookie consent preference | 1 year |
| hpg_last_email | Prevents duplicate notification emails from the consent form | 24 hours |
You can disable cookies in your browser settings. Disabling cookies may affect how the website functions.
To exercise any of these rights, contact us at consult@healpathglobal.com. We will respond within 30 days.
HealPath Global's services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18 without verifiable parental or guardian consent. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.
HealPath Global may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will post the updated Policy on this page with a revised effective date. Your continued use of our services after changes are posted constitutes your acceptance of the updated Policy.
For any questions, concerns, or requests related to this Privacy Policy:
Privacy Officer — HealPath Global Concierge Inc.
Email: consult@healpathglobal.com
Subject line: "Privacy Request — [Your Name]"
Website: healpathglobal.com
Toronto, Ontario, Canada
We will acknowledge your request within 5 business days and respond fully within 30 days.